Patient Guide

We encourage all patient to review this guide prior to admission.

What should I bring for admission?

Here’s a checklist of important documents to bring along for a smooth admission process:

For all patients:

• Admission Letter (Admission Letters are prepared by the Business Office department. For any enquiries or questions, we encourage you to speak to our friendly nurses)
• Patient Identification (NRIC for Malaysian citizens or Passport for foreign patients)

Additional supporting documents:

• Guarantee Letter for patients eligible for corporate insurance coverage
• For insured patients, do present a valid insurance card upon admission

Precautionary measures

As our patients’ health and safety is our priority, all patients will be required to perform the RT-PCR test prior to admission. The test will be conducted by ALTY, at no cost.

Where should I go?

• Location: Level 5, registration counter
• Operation hours:
  Monday -Friday: 8.30am to 5.30pm
  Saturday – 8.30am – 1.00pm

What should I bring during my stay?

Checklist for your hospital stay

On top of the facilities provided by ALTY during your stay with us, we encourage you to consider bringing the following for your own comfort.

• Comfortable and loose clothing
• A pair of anti-slip sandals or slippers
• Personal toiletries
• Towel
• Devices for entertainment such as your tablet and headphones
• Tools that could help you relax such as reading materials or your favourite music playlist

A gentle reminder: Kindly avoid keeping large sums of money, jewelry and other personal valuables during your stay with ALTY. The hospital will not be responsible in the event any items are lost or misplaced.

Meals at ALTY

Complimentary meals are provided for the patient only. Breakfast, lunch and dinner as well as an afternoon snack will be served daily to all patients. All meals served at ALTY are carefully prepared to meet your nutritional and dietary needs.

In the event you miss a meal due to ongoing tests or treatment, our nurses will be able to arrange for you to have it upon your return to the ward.

When will you be discharged?

All patients will be discharged after your doctor has certified that the patient is fit to return home. Kindly note that upon being certified fit to be discharged, it may take up to 3 hours to process your hospital bill and prescriptions.

Important Notes

• All admissions will require.

Billing and payment

• Upon admission, a deposit and/or letter of guarantee will be required
• We accept payment in terms of cash or any major credit card.
• For discharge between 2.00pm – 6.00pm, a half-day room rate will apply
• For discharge after 6.00pm, a full-day room rate will apply
• We would like to make it as simple as possible for you, during the discharge process, a discharge slip will be issued and once your hospital bill is ready, you will be informed by our hospital staff on the following steps to take to complete the process.

Comfort and care are at the heart of our services here in ALTY, and coupled with our state-of-the-art medical facilities, we make the well-being of your stay and recovery our utmost priority. At ALTY, our rooms provide a modern touch, complete with comprehensive amenities to make you feel right at home.

Note:

1. All patients will be provided with complimentary meals (three main meals and a snack) daily.
2. Room rates listed exclude government tax and withholding tax.
3. Less than 12 hours occupancy will be charged for half day.
4. 12-24 hours occupancy will be charged for one day.
5. The hospital reserves the right to change or adjust prices without prior notices.

ALTY works with an extensive list of local and international insurers. We welcome patients from the following panel of insurers:

Insurance Partners

• 
  AIA Berhad
• 
  Etiqa Life Insurance Berhad
• 
  Etiqa Family Takaful Berhad
• 
  FWD Insurance
• 
  FWD Takaful
• 
  Generali Insurance Malaysia Berhad
• 
  Generali Life Insurance Malaysia
• 
  Hong Leong Assurance
• 
  Hong Leong MSIG Takaful
  (Medical Examiner Panel)

TPA Partners

• 
  Anzen Health Sdn Bhd
• 
  Europ Assistance
• 
  ASP Medical Clinic Sdn Bhd
• 
  CompuMed Services Sdn Bhd
• 
  DA Adept (M) Sdn Bhd (Doctor Anywhere)
• 
  Dytan Health On-Line Sdn Bhd
• 
  Eximius Medical Administration Solutions Sdn Bhd (e-Mas)
• 
  Health Connect Sdn Bhd
• 
  Health4USolutions Sdn Bhd (BookDoc)
• 
  Healthmetrics Sdn Bhd
• 
  IHM Sdn Bhd
• 
  Integrated Health Plans (M) Sdn Bhd
• 
  Medilink Global (M) Sdn Bhd
• 
  MediExpress (M) Sdn Bhd
• 
  Medkad Sdn Bhd
• 
  MiCare Sdn Bhd
• 
  Miya Care Sdn Bhd
• 
  PMCare Sdn Bhd
• 
  Pra Assist Medical Network Sdn Bhd
• 
  Selcare Management Sdn Bhd

• HopQ

International Partners

• 
  Across Asia Assist Indonesia
• 
  Europ Assistance
• 
  Cigna International Corporation
• 
  Emergency Assistance Japan
• 
  Fullerton Healthcare Group Pte. Limited
• 
  PT. Global Assistance & Healthcare
• 
  EMAG Assistance Pte Ltd
• 
  International Assistance Sdn Bhd
• 
  International SOS (M) Sdn Bhd
• 
  Tejani Emergency Assistance (M) Sdn Bhd

• BUPA Global Insurance
• Prestige International Inc
• WellBe (M) Sdn Bhd

At ALTY Orthopaedic Hospital, we ensure all payment processes are efficient and effective. To ease your payment experience, we offer an array of options for you to choose from.

Here are the following payment methods available at ALTY Orthopaedic Hospital:

• Over-The-Counter Payment

  Payment via cash or major credit/debit cards can be made at our cashier counters.

• Online Transfer

  JomPay online at Internet and Mobile Banking with Current, Savings or Credit Card account

  For payment via JomPay:

  • Biller Code: 62612
  • Ref-1: Patient bill
  • Ref-2: Patient’s contact no.

• Google Wallet

  

STEP 1

CIMB Google Wallet Customer (“Customer”) will need to open the Google Wallet app and select their CIMB Mastercard Credit Card from the home screen.

STEP 2

Customer need to hold their phone near our NFC-enabled Card terminal reader.

STEP 3

Transaction completed once indicated on the card terminal / receipt issued.

If you would like to visit a patient at ALTY Orthopaedic Hospital, you may refer to our comprehensive visitor’s guide below for further information.

During your visit, we kindly ask that patients and their loved ones be mindful and respectful of other patients, visitors and staff. Your cooperation is much appreciated to help us maintain a safe environment for all by abiding to the following guidelines:

Visiting Hours

• General visiting hours: 9am to 9pm
  • A maximum of 2 visitors are allowed at one time and maximum stay of 30 minutes
  • Visitors always required to wear a mask
  • Children below the age of 12 years old are not allowed
  • After 9pm please use the Emergency department entrance and registration is required for access to ward
• Intensive Care Unit (ICU) / & High Dependency Unit (HDU) : 12pm to 2pm & 4pm to 7pm

Parking

Our car park is open 24 hours, daily at Level B1, B2, B3, Level 1, Level 2 and Level 3.
Parking charges are as below:

Day	Duration	Charges
Monday to Saturday	First 15 minutes	Free of charge
	First hour or part thereof	RM5.00
	Each subsequent hour or part thereof (7.00am-7.00pm)	RM4.00 per hour
	7.00pm to 7.00am	RM6.00 per entry
Sunday & Public Holiday	All day	RM6.00 per entry

*10% surcharge will be imposed for Touch n' Go payment users.

*Terms & Conditions apply

Vending Machines

Ground floor, outdoor (Family Mart)

Food & Beverage corner

Level 8

• Coffee
• Snacks
• Cakes
• Light meals

Concierge

• Located at the entrance of the lobby
• Wheelchair assist service is available